1. What is Autobahn Essentials?
Autobahn Essentials is a premier retailer specializing in high-quality auto parts and accessories for European vehicles, including brands like BMW, Audi, Mercedes-Benz, and Volkswagen. We offer performance upgrades, aesthetic enhancements, and OEM replacement parts.

2. Where is Autobahn Essentials located?
We are an online store, shipping globally to cater to car enthusiasts worldwide.

3. How can I contact customer support?
You can reach our customer support team through our Contact page, via email at autobahnessentials@gmail.com, or by calling (630) 297-7622‬ during business hours

Autobahn Essentials Shipping Policy

At Autobahn Essentials, we strive to provide fast, reliable, and efficient shipping for all your car parts needs. Please review the details of our shipping policy below:

Processing Time

Orders are processed within 1-3 business days after payment is received.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods and Delivery Times

We offer various shipping options at checkout to suit your needs, including standard and expedited shipping.

Estimated delivery times vary depending on the shipping method selected and your location. Delivery typically ranges between 5-10 business days for standard shipping within the United States.

For international orders, delivery times may take longer and vary by destination.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.

You can track your shipment on the carrier’s website for real-time updates.

Undeliverable or Returned Packages

If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply to reship the order.

We are not responsible for delays or lost packages caused by incorrect shipping information provided during checkout.

Damaged or Lost Shipments

If your order arrives damaged or does not arrive at all, please contact our customer service team within 48 hours of the expected delivery date to resolve the issue.

Claims for damaged shipments must include photos of the damage and the original packaging.

Shipping Restrictions

Some items may be restricted or prohibited from being shipped to certain locations due to regulations. Any restrictions will be noted on the product page or at checkout.

Thank you for choosing Autobahn Essentials! If you have any questions about our shipping policy or your order, please reach out to us at via live chat or email at autobahnessentials@gmail.com.

Autobahn Essentials 14-Day Return Policy

At Autobahn Essentials, we are committed to providing high-quality car parts and excellent customer service. However, if you need to return an item, please carefully review our return policy below:

Eligibility for Returns

Returns must be initiated within 14 days of the delivery date.

The item must be in unused, original condition and include all original packaging, manuals, and accessories.

Products that have been installed, used, or damaged are not eligible for return.

Return Process

To initiate a return, contact our customer service team at live chat or Email with your order number and reason for the return.

Once your return request is approved, you will receive detailed instructions on how to ship the product back to us.

Shipping Costs

Customers are responsible for covering the shipping cost to return the product to our designated return address.

We recommend using a trackable shipping method as Autobahn Essentials is not responsible for lost or damaged returns during transit.

Restocking Fee

All returns are subject to a 25% restocking fee, which will be deducted from your refund.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 7-10 business days.

Refunds will be issued to the original payment method, less the restocking fee.

Non-Returnable Items

Certain products, such as clearance items or custom-made parts, are non-returnable. These items will be clearly marked as such on their product pages.

By placing an order with Autobahn Essentials, you agree to the terms of this return policy. For any questions or concerns, please reach out to our support team at (autobahnessentials@gmail.com).

Thank you for choosing Autobahn Essentials for your car parts needs!